Privacy Policy

This privacy policy explains how Soto's Transmissions collects, uses, and protects information when you use our online platform or services. We are committed to safeguarding your privacy and handling your personal data in compliance with applicable laws and regulations.

Information We Collect

We collect information that you provide directly to us. This may include information you provide when you fill out forms on our site, request services, submit inquiries, or communicate with us. This information may include your name, contact details such as your physical address, and details about your vehicle and service needs.

We also automatically collect certain information about your visit to our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other usage data. This information helps us understand how visitors use our site and improve our services.

How We Use Your Information

We use the information we collect for various purposes:

- To provide, operate, and maintain our services.

- To communicate with you, respond to your inquiries, and provide customer support.

- To process transactions and fulfill your service requests.

- To improve our site, services, and customer experience.

- To send you updates, marketing communications, and promotional materials that may be of interest to you, where permitted by law and your preferences.

- To detect and prevent fraud and other illegal activities.

- To comply with legal obligations.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

- With service providers who perform services on our behalf, such as website hosting, data analysis, and customer service. These providers are obligated to protect your information and use it only for the purposes for which it was shared.

- In response to legal requests, such as subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

- When we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as otherwise required by law.

- With your consent or at your direction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer needed, we will securely delete or anonymize it.

Data Security

We have implemented appropriate technical and organizational measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. However, please be aware that no security measures are completely impenetrable.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data. These rights may include:

- The right to access the personal data we hold about you.

- The right to request correction of inaccurate or incomplete personal data.

- The right to request deletion of your personal data under certain conditions.

- The right to request restriction of processing of your personal data under certain conditions.

- The right to object to the processing of your personal data under certain conditions.

- The right to data portability, allowing you to obtain a copy of your data in a structured, commonly used machine-readable format.

- The right to withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

Links to Other Sites

Our site may contain links to third-party websites. This privacy policy does not apply to those websites. We encourage you to review the privacy policies of those third parties to understand how they collect, use, and share your information. We are not responsible for the content or privacy practices of third-party sites.

Children's Privacy

Our online platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, you can contact us at our physical address:

Soto's Transmissions
2278 Palm Ave
San Diego, CA 92154